“[As NATA members], I think we collectively felt a sense of duty to the communities we serve to create an organization that advocates for effective public transportation systems, plays a…
“We are social creatures. We are going to go back to the offices. So, the next twelve months for me will be spent planning for that increase in patronage. [I…
“We are going to phase 13 routes in over many years, but once those are in place, we will serve a population of 487,000. That is a 169% increase. On…
“I think it is incredibly important that staff at all levels get regular exposure to their [transit] system. Doing so, gives you a greater perspective and will help you be…
“I think great data and analytics, joining up the various data pools in the organization, will challenge our thinking and will open up new opportunities we have not thought of…
“Many people in our industry get up every day to make sure that Canadians, Americans, and commuters around the world get to where they need to be. To do that,…
“We need to think about…how we harness social media…new technology…messaging in vehicles…how we give the attending customers as much information as we can, so they can make good transportation choices.”…
“We did a lot of user research to understand what kinds of information did people need? What did they want? How should it best be presented so that it would…
“I had huge empathy for front line employees. I always have. But it also really influenced my management philosophy because very occasionally when the top brass visited Regents Park and…or…
“Never a dull moment, which is what I’ve always loved about this industry ‘cause it changes, the opportunities change and you know it’s infectious….I think what’s fun about it now what’s exciting about…